Head of Business Operations

Full-Time

Job Descriptions:

• Lead and oversee Business Operations Team (Study Abroad Academy, English Tutoring, International Test Preparation, School, and Non-Tutoring) to achieve the company’s strategic goals.
• Design and allocate manpower planning for the whole Business Operations Team.
• Build and execute strategy to improve operation processes and NPS.
• Partner with the product team to determine how technology helps to improve day to day operation.

Minimum Qualifications:

• Bachelor or Master Degree from any major with minimum 4 years experience in process improvement, quality control, or any related areas.

• Excellent planning and organizational skills.

• Very good at managing teams effectively.

• Solid analytical and problem solving skills.

• Agile mindset.

• Communication & interpersonal skills to convey technical concepts to technical and non-technical audiences.

• Fast learner, problem-solver, and can-do attitude.

• Experience in start-up or ed-tech is a strong point.

• Able to keep abreast of general industry knowledge and trends.